(Tiếng Việt) CHẾ ĐỘ BẢO HÀNH

WARRANTY OF ALL PRODUCTS AND SERVICES PROVIDED BY THE DISCUSSION

As our Customer, Customers always enjoy the best service. We have two customer support centers, Binh Duong and Ho Chi Minh, 24/24 with hotline (028) 3754 2962 – 0918 594 226, a large, professional and experienced technical team is always ready to serve you. customer.

CONG LUAN is always committed to warranty for all products and services provided by CONGRESS with the following policies:

1. Warranty:

Product warranty is: correcting errors, technical problems caused by the manufacturer’s fault and repair.

2. Regulations on warranty:

The product is warranted for free if the product has a warranty period, the warranty period is specified for each product.

If the delivery is not in accordance with the requirements (based on the technical requirements exchanged), CONG LUAN will exchange the goods and bear all the costs.

In the process of warrantying the equipment, if customers have a need to use it, we can lend the customer another equivalent device to use in the repair process (depending on the specific characteristics of each device) and not Include shipping cost.

We provide technical advice 24/24 via hotline: (028) 3754 2962 – 0917 538 624. If you cannot guide customers to solve the problem via phone, within 24 hours after receiving the information Our customers’ newspapers will be available at the location to fix the problem (Can be flexible according to geographical location to handle in the shortest time).

v For Trade:

+ New generator: 24-month warranty or 2000 hours of running time depending on whichever comes first from the acceptance date, during the warranty period, the generator will be maintained every 6 months. Periodic maintenance inspection is carried out in full and on time according to the contract, this inspection is carried out by CONGRESS.

+ New Electric Motor: 12-month warranty, CONGRESS bear full warranty costs in Ho Chi Minh City and Binh Duong area, if outside the area, customers support shipping costs.

+ Used generators: 12 months warranty or 1000 hours whichever comes first.

v For Repair Service: 12-month warranty for electric motor repair service, Generator, Generator, and replacement parts and spare parts for generators.

3. Cases not covered under warranty:

– Equipment expired warranty period.

– No warranty for materials and equipment with natural wear and tear.

– Unwantedly dismantled, repaired by individuals or technicians who are not CONGRESS staff.

– Equipment is damaged due to mechanical impact, deformation, storage error, animal intrusion, natural disasters, fires, misuse of regulations or human impact.

4. Warranty address: At ELECTRIC ENGINEERING JOINT STOCK COMPANY

– Ho Chi Minh Branch: 786 National Highway 1A, P. Binh Hung Hoa B, Q. Binh Tan.

– Binh Chanh Branch: B16 / 332F, Nguyen Dinh Kien, Xa Tan Nhut, Binh Chanh, Tp. HCM

– Binh Duong Branch: 245 Dai Lo Binh Duong, An Thanh, Thuan An, Binh Duong.

5. Questions and complaints about warranty issues: Please use the support tools to contact us, we will respond quickly.

With our professional, enthusiastic and experienced staff, we will assist you to deploy the system to ensure continuous production and business activities and create maximum peace of mind for customers.

Thank you very much for your interest and trust in our products and services, CONG LUAN is very pleased to serve you.

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